Terms of Service

1. Definitions

For the purposes of these Terms, the following definitions apply:

• •"Service" means the GreetEvo Analytics platform, including the website at analytic.greetevo.com, the tracking script (ge-analytics.js), the dashboard, API, and all related features and services.
• •"User," "you," or "your" means any individual or entity that accesses or uses the Service.
• •"Account" means the registered user account created to access the Service.
• •"Property" means a website or digital property registered by you for tracking through the Service.
• •"Visitor" means any individual who visits a Property on which the tracking script is installed.
• •"Tracking Data" means any data collected by the Service from Visitors, including pageviews, events, session recordings, scroll depth, clicks, and device information.
• •"Content" means any data, text, configuration, or other materials uploaded, transmitted, or stored through the Service.
• •"Subscription" means the recurring payment plan selected by the User to access the Service.

2. Description of Service

GreetEvo Analytics provides a privacy-first web analytics platform that allows Users to track and analyze visitor behavior on their websites. The Service includes:

• •A lightweight JavaScript tracking snippet (ge-analytics.js) for installation on User Properties.
• •Real-time and historical analytics dashboards showing visitor behavior, traffic sources, device types, and geographic data.
• •Session recording and replay capabilities (on applicable plans).
• •Heatmap generation for click, scroll, and mouse movement analysis (on applicable plans).
• •Goal and funnel tracking for conversion analysis.
• •E-commerce event tracking and revenue reporting (on applicable plans).
• •Cohort and retention analysis (on applicable plans).
• •Scheduled report generation and email delivery (on applicable plans).
• •API access for programmatic data retrieval (on applicable plans).
• •Consent management tools and compliance reporting for cookie and tracking consent.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. The Service is not directed to children under the age of 16. By creating an Account, you represent and warrant that:

• •You are at least 18 years of age.
• •You have the legal capacity to enter into a binding contract.
• •You are not barred from using the Service under the laws of Canada, your country of residence, or any other applicable jurisdiction.
• •If you are creating an Account on behalf of a business, you have the authority to bind that business to these Terms.

3.2 Account Registration

To use certain features of the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep this information updated. You are solely responsible for:

• •Maintaining the confidentiality of your Account credentials.
• •All activities that occur under your Account, whether or not authorized by you.
• •Notifying us immediately of any unauthorized use of your Account or any other breach of security.

We reserve the right to suspend or terminate your Account if any information provided during registration or thereafter proves to be inaccurate, false, or misleading.

4. User Responsibilities and Acceptable Use

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• •Use the Service in any way that violates any applicable federal, state, local, or international law or regulation.
• •Use the Service to track visitors on websites you do not own or control without explicit authorization from the website owner.
• •Attempt to circumvent, disable, or interfere with the cookie consent enforcement mechanisms built into the tracking script.
• •Use the Service to collect personal information from Visitors in a manner that violates applicable privacy laws.
• •Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• •Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service.
• •Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
• •Use any robot, spider, or other automatic device to access the Service for any purpose other than as expressly permitted.
• •Resell, sublicense, or otherwise commercially exploit the Service without our prior written consent.

4.2 Content and Data Responsibility

You retain ownership of all Content you submit, post, or display through the Service. By submitting Content, you grant GreetEvo a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such Content solely for the purpose of providing and improving the Service.

You represent and warrant that: (a) you own or control all rights to the Content you submit; (b) the Content is accurate and not misleading; (c) the Content does not violate any third-party rights, including intellectual property rights or privacy rights; and (d) the Content complies with all applicable laws.

5. Consent and Compliance Obligations

YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL APPLICABLE PRIVACY LAWS in your jurisdiction and the jurisdictions of your Visitors. This includes but is not limited to:

• •Obtaining valid, informed, and freely given consent from Visitors before tracking their activity, where required by law (including GDPR, ePrivacy Directive, LGPD, and PIPEDA).
• •Implementing and maintaining a compliant cookie consent banner, privacy policy, and terms of use on your Properties.
• •Ensuring that Visitors in the European Economic Area (EEA), United Kingdom, Switzerland, and other jurisdictions requiring prior consent are not tracked until they have provided affirmative consent.
• •Complying with the California Consumer Privacy Act (CCPA/CPRA), California Online Privacy Protection Act (CalOPPA), and California Invasion of Privacy Act (CIPA).
• •Honoring Global Privacy Control (GPC) signals and Do Not Track (DNT) headers where applicable.
• •Providing clear and conspicuous notice to Visitors about the data you collect, how you use it, and with whom you share it.
• •Honoring Visitor requests to access, correct, or delete their personal information within the timeframes required by applicable law.
• •Not using the Service to track Visitors in jurisdictions where such tracking is prohibited without governmental authorization.

5.1 GreetEvo's Role as Data Processor

While you are the data controller for your Visitors' personal information, GreetEvo acts as a data processor with respect to Tracking Data that we store, process, and retain on our systems. As a processor, GreetEvo has independent obligations under Article 28 of the GDPR and equivalent data protection frameworks, including:

• •Processing Tracking Data only on documented instructions from you, unless required by law.
• •Implementing appropriate technical and organizational security measures to protect Tracking Data.
• •Not engaging sub-processors for Tracking Data processing without your general authorization (which you provide by accepting these Terms).
• •Assisting you in responding to data subject requests (access, correction, deletion) related to Tracking Data.
• •Deleting or returning Tracking Data upon termination of your Account, subject to legal retention requirements.
• •Making available to you information necessary to demonstrate compliance with Article 28.

These processor obligations are in addition to, not in substitution for, your own obligations as data controller. Nothing in these Terms relieves GreetEvo of its independent statutory obligations as a data processor.

6. Data Usage, Processing, and Sharing

6.1 Data Processing Roles

When you use GreetEvo Analytics to track your Properties, you act as the data controller for your Visitors' personal information, and GreetEvo acts as the data processor. For your own Account information (name, email, payment details, etc.), GreetEvo is the data controller. We process your personal information in accordance with our Privacy Policy and applicable data protection laws.

6.2 Data We Collect From You

As detailed in our Privacy Policy, we collect: account information, Property configuration data, Tracking Data from your Visitors (pageviews, events, session recordings, device information, geographic data), usage data, payment details, and analytics data. This data is used to provide the Service, process payments, send notifications, improve our product, ensure security, and comply with legal obligations.

6.3 Data Sharing Disclosure

We may share the following categories of personal information with service providers: identifiers (name, email, phone, IP address), commercial information (subscription status, billing history), internet or network activity (feature usage patterns), and geolocation data (approximate location derived from IP address).

6.4 Sub-processors

We maintain a current list of sub-processors. We will notify you of any intended addition of new sub-processors and provide a 30-day objection window before the new sub-processor begins processing your data. If you object to a new sub-processor, we will work with you to find an alternative solution or allow termination without penalty.

6.5 Legal Disclosures

Notwithstanding any other provision of these Terms, we may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other government bodies if required to do so by law, court order, or legal process, or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of GreetEvo; (c) prevent or investigate possible wrongdoing in connection with the Service; (d) protect the personal safety of users of the Service or the public; or (e) protect against legal liability.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your interactions with our website and platform. Our use of cookies is governed by our Cookie Policy. Essential cookies are set automatically. For EEA and UK users, analytics and marketing cookies are not placed until you provide affirmative, prior consent through our cookie banner.

You can manage your cookie preferences at any time through the Cookie Settings banner on our website or by visiting the Cookie Policy page. Essential cookies cannot be disabled, as they are necessary for the Service to function. We honor Global Privacy Control (GPC) signals where technically feasible.

8. Payment, Billing, and Subscriptions

Access to certain features of the Service requires a paid subscription. Subscription plans, features, and pricing are described on our pricing page and may be updated from time to time. By selecting a subscription plan, you agree to pay the applicable fees.

• •Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you select.
• •Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• •You will be charged the then-current rate upon renewal, which may differ from your initial rate if pricing has changed.
• •If a payment fails, we may suspend your Account after a reasonable grace period until payment is received.
• •All fees are non-refundable except where required by law or as expressly stated in a written agreement with GreetEvo.

We reserve the right to change our subscription fees at any time. If we change pricing for your current plan, we will provide at least 30 days' notice via email to the address on file. Your continued use of the Service after the price change takes effect constitutes your agreement to pay the updated amount. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

9. Cancellation and Termination

You may cancel your subscription at any time from your billing settings page. Cancellation takes effect at the end of your current billing period. You will continue to have access to the Service until the end of that period. No refunds will be provided for partial months.

We may suspend or terminate your Account immediately, without prior notice or liability, for any reason, including if you breach these Terms, engage in fraudulent or illegal activity, your payment method fails, or your conduct harms GreetEvo or other users.

Upon termination: your right to use the Service immediately ceases; all licenses terminate; we may delete your Account data and Tracking Data after the retention period described in our Privacy Policy; and certain provisions of these Terms will survive termination, including intellectual property rights, disclaimers, indemnification, and limitation of liability.

10. Intellectual Property Rights

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of GreetEvo Inc. and its licensors. The Service is protected by copyright, trademark, patent, and other laws of Canada, the United States, and foreign countries.

You retain all ownership rights to the Content you submit to the Service. By submitting Content, you grant GreetEvo a limited, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display such Content solely for the purpose of providing and improving the Service. This license terminates when you delete your Account or the Content.

Any feedback, suggestions, ideas, or other information you provide to us regarding the Service may be used by us without restriction or compensation to you. You assign to GreetEvo all rights, title, and interest in and to any such feedback.

11. Confidentiality and Security

We implement reasonable security measures to protect your personal information and Account data, as described in our Privacy Policy. However, no security system is impenetrable. You acknowledge that: (a) the transmission of information over the Internet is not completely secure; (b) any transmission of personal information is at your own risk; (c) we are not responsible for circumvention of any privacy settings or security measures; and (d) you are responsible for maintaining the confidentiality of your Account credentials.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law (within 72 hours under GDPR, without unreasonable delay under other laws).

12. Disclaimers and Limitation of Liability

12.1 Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, GREETEVO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; WARRANTIES THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND WARRANTIES REGARDING THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICE.

12.2 Data Accuracy Disclaimer

You acknowledge that analytics data, including visitor counts, session durations, conversion rates, and other metrics, are estimates based on automated tracking and may not be 100% accurate. Factors including ad blockers, privacy browsers, cookie blockers, bot traffic, and visitor opt-outs may affect data accuracy. GreetEvo is not responsible for data inaccuracies caused by third-party browser extensions, privacy tools, or visitor behavior.

12.3 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GREETEVO INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (a) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE; (b) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; (c) ANY CONTENT OBTAINED FROM THE SERVICE; (d) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (e) ANY ERRORS, INACCURACIES, OR OMISSIONS IN ANALYTICS DATA; (f) YOUR FAILURE TO COMPLY WITH PRIVACY LAWS, CONSENT REQUIREMENTS, OR OTHER APPLICABLE REGULATIONS; OR (g) ANY OTHER MATTER RELATING TO THE SERVICE.

IN NO EVENT SHALL GREETEVO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID TO GREETEVO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED U.S. DOLLARS (USD $100.00), WHICHEVER IS GREATER.

GDPR Article 82 Carve-Out: Nothing in this Section 12.3 limits GreetEvo's liability to data subjects for compensation claims under GDPR Article 82 or equivalent statutory rights arising directly under applicable data protection law. Contractual liability caps between GreetEvo and its business customers (Users) do not affect the statutory rights of underlying data subjects (Visitors) whose rights arise independently under the Regulation.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, GREETEVO'S LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless GreetEvo Inc., its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• •Your violation of these Terms or any applicable law.
• •Your use of the Service, including but not limited to your Content and your Visitors' data.
• •Your failure to comply with privacy laws, consent requirements, cookie laws, or other regulatory requirements.
• •Any allegation that your Content infringes or misappropriates the intellectual property or privacy rights of any third party.
• •Any claims from your Visitors regarding tracking, data collection, or privacy practices on your Properties.
• •Your failure to obtain valid consent from Visitors before tracking their activity.
• •Any claims arising from your use of session recordings, heatmaps, or other advanced tracking features in violation of applicable law.

14. Dispute Resolution and Binding Arbitration

14.1 Informal Resolution

Before filing any claim against GreetEvo, you agree to try to resolve the dispute informally by contacting us at support@greetevo.com. We will attempt to resolve the dispute through good faith negotiations within 60 days of receiving your notice.

14.2 Binding Arbitration

If informal resolution fails, you and GreetEvo agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in the English language. The arbitrator's decision will be final and binding.

14.3 Arbitration Location and Costs

The arbitration will take place in Toronto, Ontario, Canada, unless both parties agree to a different location. Each party will bear its own costs, but the prevailing party may be entitled to recover reasonable attorneys' fees and costs from the other party.

14.4 Exceptions to Arbitration

Notwithstanding the above, either party may bring an individual action in small claims court or seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration. Additionally, either party may assert claims related to intellectual property rights in court.

14.5 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE OR LITIGATE ANY DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, PRIVATE ATTORNEY GENERAL ACTIONS, OR OTHER REPRESENTATIVE PROCEEDINGS. YOU ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

14.6 EU, UK, and Canadian Consumers

If you are a consumer residing in the European Union, United Kingdom, or Canada, the mandatory arbitration and class action waiver provisions in this Section 14 do not apply to you. You retain the right to bring claims in the courts of your country or province of residence. Nothing in this Section 14 waives any rights that consumers cannot waive under applicable law.

15. Governing Law and Jurisdiction

These Terms and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

For users located outside Canada:

• •European Union/EEA users: Your local consumer protection laws will apply where they provide greater protection than Ontario law.
• •United Kingdom users: The laws of England and Wales apply, subject to mandatory consumer protections.
• •United States users: The laws of your state of residence apply, subject to applicable federal consumer protection laws.
• •Australian users: The Australian Consumer Law provides certain guarantees that cannot be excluded.

Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Ontario, Canada. You consent to the personal jurisdiction and venue of such courts.

16. Force Majeure

We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, pandemics, epidemics, government shutdowns, Internet service provider failures, denial-of-service attacks, or failure of third-party infrastructure providers. GreetEvo will use commercially reasonable efforts to mitigate the effects of such circumstances and to resume performance as soon as practicable.

17. Modifications to Terms

We may revise these Terms from time to time. The most current version will always be posted on this page with the "Last updated" date. Material changes will be notified to you via email or through a prominent notice on the Service at least 30 days before they take effect.

For users outside the EEA and UK, by continuing to access or use the Service after the revisions become effective, you agree to be bound by the revised Terms. For EEA and UK users, material changes to consent-based processing or data sharing provisions require fresh, affirmative consent before the changes take effect. If you do not agree to the new Terms, you must stop using the Service and delete your Account.

18. Miscellaneous

• •Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and GreetEvo regarding the Service.
• •Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
• •Waiver: No waiver of any provision of these Terms will be effective unless in writing and signed by the party against whom the waiver is sought to be enforced.
• •Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
• •Third-Party Beneficiaries: These Terms do not confer any rights or remedies upon any person other than the parties to these Terms.
• •Headings: The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
• •Notices: All notices to us should be sent to support@greetevo.com. Notices to you will be sent to the email address associated with your Account.
• •Survival: All provisions that by their nature should survive termination shall survive termination, including intellectual property provisions, disclaimers, indemnification, limitation of liability, and dispute resolution.

19. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you specific rights regarding your personal information.

• •Right to Know: request disclosure of the categories and specific pieces of personal information we have collected about you.
• •Right to Delete: request deletion of personal information we have collected from you, subject to certain exceptions.
• •Right to Correct: request correction of inaccurate personal information.
• •Right to Limit Use of Sensitive Personal Information: restrict the use and disclosure of sensitive personal information to what is necessary to perform the Service.
• •Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your rights, you may submit a verifiable consumer request by emailing privacy@greetevo.com. We will respond within 45 days of receiving your request. You may designate an authorized agent to submit requests on your behalf.

20. Children's Privacy (COPPA)

The Service is not directed to, and we do not knowingly collect personal information from, children under the age of 16. If you are a parent or guardian and believe that your child under 16 has provided us with personal information, please contact us immediately at privacy@greetevo.com. We will take steps to delete such information from our servers promptly upon verification.

If you use our Service to track websites that may be directed to children, you are solely responsible for ensuring compliance with COPPA, GDPR Article 8, and all other applicable laws governing the collection of personal information from minors.

21. Export Controls and Sanctions Compliance

The Service and any related technology, software, or documentation are subject to U.S. export control laws and regulations. By using the Service, you represent and warrant that:

• •You are not located in, and will not use the Service from, a country or territory subject to comprehensive U.S. economic sanctions.
• •You are not a Specially Designated National (SDN) or blocked person as listed by OFAC.
• •You will not use the Service for any purpose prohibited by U.S. export control laws.

GreetEvo reserves the right to restrict, suspend, or terminate your access to the Service if we determine, in our sole discretion, that you are in breach of these export control representations.

22. Accessibility

GreetEvo is committed to making its Service accessible to individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and comply with the Americans with Disabilities Act (ADA), the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable accessibility laws.

If you experience difficulty accessing any part of our website or Service, please contact us at support@greetevo.com with the subject line "Accessibility Request."

23. Contact Information

If you have any questions about these Terms, please contact us: